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Local plumbing store relocates after listening to customers

 

plumb-235-584JULIA WADE

After a year of surveying and deliberation, local supply store Pumps & Plumbing will soon swap the busy SH1 traffic in Kaiwaka for an easier pace along SH12 in Maungaturoto.


Popular with homeowners, tradies and DIYers alike, the Kaiwaka store will close on March 29 and reopen in Maungaturoto April 6. Customers can still access goods via the online store however, and Pumps & Plumbing gasfitters, drainlayers and plumbers will still be available for work.

Store and business owner, Penny Paikea, says the decision for the move came down to demographics with Maungaturoto more centrally placed to capture the shop’s clientele who range from Wellsford, Waipu, Mangawhai and out west to Ruawai, ‘as well as listening to our customers’.

“A lot of people say how dangerous it is to get out of our Kaiwaka store with the traffic and big trucks on the highway, which myself and the staff have also found at times,” she says.

“With the easy accessibility of Maungaturoto, the new shop on Hurndall Street will make it a lot easier for everyone, we’ll also get more foot traffic as people seem to spend more time in the town shopping. So far, we’ve had positive feedback from customers, some are quite excited about it.”

UK born, Paikea has been a Kiwi for over 20 years, living in Kaiwaka and Waiheke Island where Pumps & Plumbing had been running for ‘years and years’. After purchasing the business in 2015, she returned to Kaipara, setting up the Ruawai branch and eventually the Kaiwaka shop.

“We’ve got plumbers, drainlayers and gasfitters running from Waiheke Island, Ruawai and Kaiwaka, but decided we also needed a supply shop as there are so many DIYers around who just want to do things themselves and we wanted to provide them with that option,” she says. “With shops like this, we not only have the right products at good prices, we also offer our knowledge and can adapt to our customer needs. If we don’t have the part, we know that putting x, y and z together will also work and we often work out cheaper ways to do things.”

The personal touch is one of the reasons why Pumps & Plumbing has been a success she says, ‘as we’re not just selling parts, we sell a service’.

“We are the local, we don’t charge retail and we keep prices as low as we can - at the end of the day we’re here for the people,” Paikea says. “It is with some regret that we are leaving the Kaiwaka community, it’s a hard move as I’ve been here for five years so a bit daunting, but the people have spoken.”

Pumps & Plumbing’s Penny Paikea and staff (from left, Mikki Seagar, Ryan Fisher, Tony Tidswell, Penny Paikea. Absent Neil Jones.) will be closing up shop in Kaiwaka and moving up the highway to 86 Hurndall St East, Maungaturoto for an April 6 opening, ‘same staff just a new shop’. PHOTO/JULIA WADE

 
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